I worked retail for 20 years and having had that background I can usually tell who is sincere when they ask if I am having a good day or if I found everything ok versus those that are reading a script before they race to the time clock. The faster they say it the more fake it seems to be; a cursory response only to fulfill the minimum duties before the paycheck hits their pockets.
I am not saying I didn’t have days where I was robotic in nature. We will all have off days. But I really cared about my customers. There were regular ones that I would get updates on family or vacations they took. One of my favorite customers often shared photographs she was picking up with me. There were a couple I could always count on for a good joke. And of course there were a few I hoped didn’t come through my lane, but I still tried my best to make their day a little brighter.
So the next time someone asks you how your day is, please give them a response. Not all of them are reading cue cards waiting for their next dollar. There are actually people who enjoy working with the public, and do pay attention to how you answer that question.
Written for Fandango’s One-Word Challenge (FOWC) – cursory